Refund and Returns Policy - Dually Proz - Premium Dually Wheels, Tires and Accessories

At Dually Proz, we strive to ensure you are satisfied with your purchase. Please review our return and refund guidelines below:

You may return new, unused, and unopened stock items (such as wheels and adapters) within 10 days of receiving them for a refund.
To qualify, wheels must not have had tires mounted.
Refunds will equal the purchase price of the item minus shipping charges (minimum shipping charge: $200).
Once tires are mounted, wheels are no longer eligible for return.

If you receive the wrong product, a defective product, or an item that does not fit, we will work quickly to correct the issue.
If the return is due to our error, Dually Proz will cover return shipping costs.

Custom-made wheels (specially ordered for your truck/vehicle and wheel style) are non-refundable.
Orders may not be canceled after 24 hours from the time of purchase.
In rare cases, order cancellations may be considered at our discretion. If approved, refunds will be issued minus credit card processing fees (typically 3–4%).
To avoid these fees, we recommend paying via bank draft, as only banks handle account information directly.

All products carry a manufacturer’s warranty.
To process a warranty claim, we require photos or video evidence of the defect or damage.
Warranties cover the product and shipping costs, but do not cover installation, labor, tire removal, or fuel costs associated with returning or replacing wheels.

All wheels are inspected before boxing to ensure they are free of scratches or blemishes.
- Have the freight driver note any visible damage on the shipping documents.
- Take photos and open the box in front of the driver to check the wheels.
- Upon delivery, you must inspect all packages for damage (rips, crushed boxes, scrapes).
Damage caused during freight handling (e.g., forklift damage) must be reported immediately, as claims cannot be honored after the driver leaves.

Refunds are typically processed within 10 business days after we receive and verify that the returned product meets our policy requirements.